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  Privacy Policy  

Maruti Suzuki India Limited (MSIL) Privacy Promise For Consumers

While information is the cornerstone of our ability to provide superior service, our most important asset is our customers' trust. Keeping customer information secure, is a top priority for all of us at MSIL. Here then, is our promise to our individual customers:

  1. We will safeguard, according to strict standards of security and confidentiality, any information our customers share with us.
  1. We will limit the collection and use of customer information to the minimum we require to deliver superior service to our customers, which includes advising our customers about our products, services and other opportunities, and to administer our business.
  1. We will permit only authorized employees, who are trained in the proper handling of customer information, to have access to that information. Employees who violate our Privacy Promise will be subject to our normal disciplinary process.
  1. We will not reveal customer information to any external organization unless we have previously informed the customer in disclosures or agreements, been authorized by the customer, or are required by law.
  1. We will always maintain control over the confidentiality of our customer information. We may, however, facilitate relevant offers from companies. These companies are not permitted by MSIL to retain any customer information unless the customer has specifically expressed interest in their products or services, or on his own volition provides them with any information, personal or otherwise, or if such companies acquire such information from any third parties.
  1. We will tell customers in plain language initially, and at least once annually, how they may remove their names from marketing lists. At any time, customers can contact us to remove their names from such lists.
  1. Whenever we hire other organizations to provide support services, we will require them to conform to our policy standards and to allow us to audit them for compliance.
  1. For purposes of credit reporting, verification and risk management, we will exchange information about our customers with reputable reference sources and clearinghouse services.
  1. We will attempt to keep customer files complete, up to date, and accurate. We will tell our customers how and where to conveniently access their account information (except when we're prohibited by law), and how to notify us about errors which we will promptly correct.

We will continuously assess ourselves to ensure that customer privacy is respected. We will conduct our business in a manner that fulfills our promise in the many nations in which we do business. Internet Privacy Policy is the source of information about "Gift-a-car Programme" provided by the MSIL. This disclosure is intended to explain how personally identifiable information ("Information") that is collected through this web site may later be disclosed.

Categories of personally identifiable information collected on

If you simply register to use the web site, will collect basic Information about you, such as name, e-mail address, zip code, age and enquiry (s). Certain other Information about you is also collected that can be used to verify your identity if your logon credentials for the site are forgotten.

If you apply to become a customer of MSIL, under the "Dil Se: Gift-a-Car NRI Programme", that programme may collect additional Information about you, including Information you provide on applications and other forms, Information about your transactions, Information received from a consumer reporting agency and Information received about you from other sources. is managed by MSIL. The web site accepts quotations and enables online transaction of gifting cars by NRIs/PIOs to their family/relatives/friends in India. The universal resource locator (URLs) that are included in the site and are addressed in this disclosure are,, and all the model specific websites.